Frequently Asked Questions

All our refurbished devices are shipped in their Loop Mobile packaging. We quality check our packaging to offer great protection to your device in transit.

All our Dyson refurbished devices are shipped in a brand-new recyclable box. We quality check the packaging to ensure it offers great protection to your device in transit.

All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it! We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.

Yes, refurbished iPhones from Loop Mobile are highly reliable. Each iPhone undergoes a comprehensive 75-point quality check, including tests for battery life, connectivity, and overall performance. We use genuine Apple parts for any necessary repairs and ensure that every device meets our stringent standards. Additionally, all our refurbished iPhones come with a 12-month warranty for your peace of mind.

Every refurbished iPhone at Loop Mobile goes through an extensive refurbishment process:

• Data Wiping: All previous data is securely erased.
• Hardware Testing: We perform over 75 checks, including testing the battery, screen, buttons, and connectivity (Wi-Fi, Bluetooth, 5G).
• Repairs: Any faulty components are replaced.
• Cosmetic Grading: iPhones are graded based on their cosmetic condition, from 'Excellent' to 'Fair'.

Final Inspection: A thorough final check ensures each iPhone meets our high standards before it is packaged and shipped.

Yes, all refurbished iPhones from Loop Mobile come with a 12-month warranty. This warranty covers any defects in materials or workmanship, giving you confidence and peace of mind with your purchase. Our customer support team is ready to assist you if you encounter any issues within this period.

Absolutely. Buying a refurbished iPhone from Loop Mobile is a great way to support environmental sustainability. By choosing a refurbished device, you help reduce electronic waste and conserve the resources required to produce new iPhones. Each refurbished iPhone you purchase means one less device ending up in a landfill, making your choice eco-friendly and beneficial for the planet.

Loop Mobile's refurbished iPhones are pre-owned but thoroughly restored to excellent working condition. While new iPhones come directly from the manufacturer, refurbished iPhones undergo rigorous testing, repairs, and quality checks to ensure they perform like new. The main differences lie in the cosmetic condition and the price—refurbished iPhones offer significant savings and a more sustainable option.

At Loop Mobile, refurbished iPhone models come in a range of cosmetic grades:

• Premium: Our Premium iPhones come with 90% battery life, exceeding the industry standard of 80%. The body and screen will show little-to-no signs of use, functioning as if new out of the box. Our highest quality grade available, premium devices are meant to go the distance.

• Excellent: Our Excellent iPhones may have very light micro-scratches on the body that are not noticeable with normal use. The screen might show some extremely light signs of use, but these are not visible when the device is in use. These devices function like new.

• Good: Good devices will have some light scratches on the body or possibly a small dent or two. The screen may also show very light signs of use, but these are not noticeable during regular use. Despite these cosmetic imperfections, the device operates like new.

• Fair: Fair devices exhibit more pronounced cosmetic wear, such as slightly deeper scratches or dents on the body. Screens may have light scratches that are slightly visible when the device is on. Even with these signs of wear, the device functions perfectly.

Each grade reflects only the cosmetic condition, as all iPhones undergo the same rigorous testing to ensure perfect operation.

The battery life of a refurbished iPhone from Loop Mobile is rigorously tested to meet our high standards. Our premium-grade devices come with 90% battery health, which exceeds the typical 80% standard found in most refurbished tech companies. For those seeking even more assurance, we offer devices with a New Battery, providing 100% battery health. Alternatively, if you're a casual user looking for a more budget-friendly option, you can choose a device with an Original Battery, which ensures 80% battery health. While some natural battery wear is expected in pre-owned devices, we ensure that the battery performance is reliable and sufficient for everyday use.

Choosing the right Apple Watch depends on your needs, lifestyle, and budget. Here’s a breakdown of each model to help you decide:

1. Apple Watch SE:

• Best For: Everyday use and those looking for core Apple Watch features at an affordable price.
• Key Features: S5 chip, Retina display, heart rate monitoring, fall detection, GPS, swim-proof design, and fitness tracking.
• Ideal If: You want a reliable and cost-effective Apple Watch with essential health and fitness tracking features, but without the advanced health sensors of the higher-end models.
• View our refurbished Apple Watch SE

2. Apple Watch Series 5:

• Best For: Users who want a balance of performance and advanced features, including health monitoring.
• Key Features: Always-on Retina display, ECG app, heart rate monitoring, fall detection, GPS, and compass.
• Ideal If: You want a comprehensive health-tracking device with a continuously visible display and a good mix of features without breaking the bank.
• View our refurbished Apple Watch Series 5

3. Apple Watch Series 6:

• Best For: Health-conscious users looking for advanced wellness features.
• Key Features: S6 chip, always-on Retina display, ECG, blood oxygen monitoring, heart rate tracking, and sleep monitoring.
• Ideal If: You’re looking for a device that offers advanced health metrics, including blood oxygen levels, and enhanced fitness tracking for daily wellness insights.
• View our refurbished Apple Watch Series 6

4. Apple Watch Series 7:

• Best For: Users who want the latest features and a larger display in a durable design.
• Key Features: Larger always-on Retina display, crack-resistant crystal, ECG, blood oxygen monitoring, fast charging, and advanced fitness tracking.
• Ideal If: You prefer a more durable watch with a larger screen and want faster charging for on-the-go use.
• View our refurbished Apple Watch Series 7

5. Apple Watch Series 8:

• Best For: Users focused on comprehensive health monitoring and the latest safety features.
• Key Features: S8 chip, advanced health features, crash detection, temperature sensor for cycle tracking, and advanced sleep tracking.
• Ideal If: You want the latest health and safety features, including temperature sensing for cycle tracking and crash detection for peace of mind.
• View our refurbished Apple Watch Series 8

6. Apple Watch Ultra:

• Best For: Athletes, adventurers, and extreme sports enthusiasts who need durability and precision tracking.
• Key Features: 49mm titanium case, dual-frequency GPS, precision tracking, depth app, siren, and up to 36 hours of battery life.
• Ideal If: You need the ultimate Apple Watch built for rugged environments, with unmatched durability, precision tracking, and extended battery life for long adventures.
• View our refurbished Apple Watch Ultra

Considerations:

• Budget: If price is a significant factor, the Apple Watch SE and Series 5 offer excellent features at a more affordable price point.
• Health Monitoring: If advanced health features are important, the Series 6, Series 7, Series 8, or Ultra offer ECG, blood oxygen monitoring, and temperature sensing.
• Durability and Adventure: The Apple Watch Ultra is designed for extreme conditions, with rugged durability and advanced safety features.
• Display Size: Choose based on your preference for screen size. The Apple Watch Ultra offers the largest display, while the SE and Series 5 provide more compact options.

Ultimately, the best choice depends on your lifestyle and how you plan to use your Apple Watch. All Apple Watch models from Loop Mobile are refurbished to the highest standards, ensuring you get a reliable and high-quality device regardless of the model you choose.

The Apple Watch is an essential companion for fitness enthusiasts, busy professionals, frequent travellers, and anyone looking to stay connected and organised. By choosing a refurbished Apple Watch from Loop Mobile, you can enjoy all these features and more at a fraction of the cost.

1. Fitness and Health Tracking

• Daily Activity Monitoring: Track your steps, calories burned, and active minutes throughout the day. The Apple Watch encourages you to close your Activity Rings, helping you stay motivated and healthy.
• Workout Tracking: Whether you’re running, swimming, cycling, or doing yoga, the Apple Watch offers specialised workout modes that provide detailed metrics. Its waterproof design ensures it can handle even the most intense activities.
• Heart Rate Monitoring: Keep an eye on your heart health with continuous heart rate monitoring. Receive notifications if your heart rate is too high or low, allowing you to take timely action.

2. Staying Connected

• Notifications on Your Wrist: Receive calls, messages, emails, and app notifications directly on your Apple Watch. Stay connected without constantly checking your phone.
• Voice Commands with Siri: Use Siri to set reminders, send messages, or get directions, all hands-free. Simply raise your wrist and speak your command.
• Music and Podcasts: Control your music and podcasts directly from your wrist. With Apple Music integration, you can stream your favourite playlists and enjoy your workout or commute.

3. Productivity and Organization

• Calendar and Reminders: Manage your schedule with ease by viewing your calendar appointments and setting reminders directly on your Apple Watch. Stay organised and never miss an important meeting or event.
• Email and Messaging: Quickly read and respond to emails and messages on the go. The Apple Watch’s intuitive interface makes it easy to stay on top of your communications.
• Weather Updates and News: Get real-time weather updates and news headlines, keeping you informed about the world around you without needing to pull out your phone.

4. Travel and Navigation

• Maps and Directions: Use the Maps app to get turn-by-turn directions on your wrist. Whether you’re walking, driving, or cycling, the Apple Watch guides you to your destination with ease.
• International Travel: With cellular models, stay connected even when you’re abroad. Use the dual SIM feature to manage local and international numbers, making travel more convenient.
• Flight Information: Receive flight updates, gate changes, and travel alerts, ensuring you’re always on top of your travel plans.

5. Safety and Emergency Features

• Fall Detection: If you take a hard fall, the Apple Watch can detect it and offer to call emergency services. If you’re immobile for a certain period, it will automatically make the call for you.
• Emergency SOS: In case of an emergency, you can quickly call for help by holding the side button. This feature is especially useful for those who may need immediate assistance.

6. Customisation and Style

• Personalised Watch Faces: Customise your watch face with a variety of styles and complications to suit your needs and preferences. Change it up to match your outfit or your mood.
• Interchangeable Bands: Choose from a wide range of bands to personalise your Apple Watch. Whether you prefer a sporty look, a classic leather band, or a sleek metal link, there’s a style for every occasion.

7. Enhanced Entertainment

• Apple TV Control: Use your Apple Watch as a remote control for your Apple TV. Navigate menus, play, pause, and control the volume with ease.
• Games and Apps: Access a variety of games and apps designed specifically for the Apple Watch. Whether you’re looking for entertainment or utility, there’s something for everyone.

Refurbished Apple Watches at Loop Mobile have been pre-owned but are restored to like-new condition. Unlike new Apple Watches, which come directly from the manufacturer, refurbished models undergo a comprehensive refurbishment process that includes rigorous testing and quality checks. The main differences between new and refurbished Apple Watches are cosmetic conditions and price, with refurbished models offering significant savings.

Absolutely. Buying a refurbished Apple Watch from Loop Mobile is a great way to support environmental sustainability. By choosing a refurbished device, you help reduce electronic waste and conserve the resources required to produce new devices. Each refurbished Apple Watch you purchase means one less device ending up in a landfill, making your choice eco-friendly and beneficial for the planet.

Yes, all refurbished Apple Watches from Loop Mobile come with a 12-month warranty. This warranty covers any defects in materials or workmanship, giving you confidence and peace of mind with your purchase. If you encounter any issues within this period, our customer support team is ready to assist you.

At Loop Mobile, our refurbished Apple Watches are graded based on their cosmetic condition to provide transparency:

• Premium: Our Premium Apple Watch devices come with 90% battery life, exceeding the industry standard of 80%. The body and screen will show little-to-no signs of use, functioning as if new out of the box. Our highest quality grade available, premium devices are meant to go the distance.

• Excellent: Our Excellent Apple Watches may have very light micro-scratches on the body that are not noticeable with normal use. The screen might show some extremely light signs of use, but these are not visible when the device is in use. These devices function like new.

• Good: Good devices will have some light scratches on the body or possibly a small dent or two. The screen may also show very light signs of use, but these are not noticeable during regular use. Despite these cosmetic imperfections, the device operates like new.

• Fair: Fair devices exhibit more pronounced cosmetic wear, such as slightly deeper scratches or dents on the body. Screens may have light scratches that are slightly visible when the device is on. Even with these signs of wear, the device functions perfectly.

Each grade reflects only the cosmetic condition, as all Apple Watches undergo the same rigorous testing to ensure they perform flawlessly.

Every refurbished Apple Watch at Loop Mobile undergoes an extensive refurbishment process:

• Data Wiping: All previous data is securely erased.
• Hardware Testing: We conduct over 75 checks, including battery life, screen responsiveness, and connectivity (Wi-Fi, Bluetooth).
• Repairs: Any faulty components are replaced.
• Cosmetic Grading: Watches are graded based on their cosmetic condition, from 'Excellent' to 'Fair'.
• Final Inspection: A thorough final check ensures each watch meets our high standards before it is packaged and shipped.

Yes, refurbished Apple Watches from Loop Mobile are highly reliable. Each watch undergoes a comprehensive 75-point inspection, including tests for battery life, screen clarity, and overall performance. We use genuine parts for any necessary repairs, ensuring the device meets our high standards. Additionally, all our refurbished Apple Watches come with a 12-month warranty for your peace of mind.

Enjoy peace of mind with a 12-month warranty included with every refurbished Dyson product. This warranty comes direct from Dyson.

With Dyson's seal of approval, you can trust in the quality and durability of your refurbished machine.

Every refurbished Dyson device includes all the accessories and extras you would have received if you bought a brand-new device.

A refurbished Dyson product is a used product that has been renewed by Dyson themselves!

Each Dyson machine undergoes a thorough refurbishment process, including hygienic deep cleaning, testing, and inspection, to ensure it meets Dyson's quality standards. Genuine Dyson parts are also used where replacements are needed.

All our Dyson refurbished devices are shipped in a brand-new recyclable box. We quality check the packaging to ensure it offers great protection to your device in transit.